Terms of Service

These Terms of Service ("Terms") govern access to and use of the VenueFlow platform, websites, mobile applications, AI-powered services, reservation tools, communications tools, website services, and related products and services (collectively, the "Services") provided by VENUEFLOW LLC, a Rhode Island limited liability company ("VenueFlow," "we," "us," or "our").

Business Address: 252 Atwells Ave, Providence, RI 02903

Support: support@venueflowio.app

By creating an account, executing an order or service agreement, or accessing or using the Services, you agree to these Terms.

1. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

If you use VenueFlow on behalf of a restaurant, bar, nightclub, hospitality business, company, or other organization ("Customer"), you represent that you have authority to bind that Customer to these Terms.

2. VenueFlow Services

VenueFlow provides technology designed to help hospitality businesses manage aspects of their operations and customer interactions.

Depending on a Customer's plan and configuration, Services may include restaurant websites, reservation-request management, private-event inquiries, catering inquiries, AI Host telephone services, guest/customer relationship management, menus, notifications, analytics, website leads, business information management, and other hospitality-management functionality.

Certain functionality may be offered only on specific plans or may require third-party integrations.

VenueFlow may add, modify, improve, or discontinue features from time to time, subject to applicable contractual obligations.

3. Customer Accounts

Customers and their authorized personnel may receive VenueFlow accounts.

Customers are responsible for maintaining accurate account information and controlling which employees, managers, contractors, and other authorized users have access to their organization.

Users must protect their login credentials and must not knowingly permit unauthorized individuals to access their accounts.

VenueFlow may suspend access when reasonably necessary to protect an account, the Services, other customers, or VenueFlow from suspected unauthorized use, fraud, security threats, or violations of these Terms.

4. Roles and Authorized Users

VenueFlow may provide different permissions and roles, including owner, administrator, manager, marketing, host, viewer, or similar roles.

Customers are responsible for assigning appropriate permissions to their personnel.

Certain actions may be restricted to authorized roles. VenueFlow's server-side authorization controls determine whether a particular account is permitted to perform an action.

5. Subscription Fees and Payment

Certain VenueFlow Services are offered through paid subscriptions or commercial agreements.

Pricing, included functionality, billing frequency, taxes, payment method, and other commercial terms may be specified in an applicable order form, offer, subscription selection, service agreement, or other purchasing document.

By purchasing paid Services, the Customer authorizes VenueFlow and its payment processor to process applicable charges according to the agreed billing arrangement.

Applicable taxes may be charged separately when required.

Except where otherwise stated in an applicable agreement or required by law, fees already earned for Services provided are non-refundable.

Any specific cancellation or notice period stated in a Customer's applicable service agreement or order form controls over conflicting general language in these Terms.

6. Reservation Requests

VenueFlow may allow guests to submit reservation requests or allow restaurant personnel to create and manage reservations.

Unless the applicable restaurant's connected reservation system expressly confirms availability and acceptance, submitting a reservation request through VenueFlow does not by itself guarantee or confirm a reservation.

Restaurants remain responsible for accepting, declining, modifying, and fulfilling reservations and for communicating appropriate confirmation information to guests.

VenueFlow is not responsible for a restaurant's seating availability, operating decisions, closures, capacity, service quality, or fulfillment of a reservation.

7. AI Host

VenueFlow may provide AI-powered telephone and communication functionality ("AI Host").

AI Host may answer calls, provide business information, collect reservation requests, collect event or catering inquiries, summarize conversations, create operational records, and route matters to restaurant personnel depending on the Customer's configuration.

AI-generated responses may occasionally be incomplete, inaccurate, misunderstood, or unavailable.

Unless an appropriately connected system expressly confirms availability, AI Host must not be treated as independently guaranteeing a reservation, event booking, price, availability, or other commitment by the restaurant.

Customers remain responsible for reviewing requests requiring human attention and maintaining accurate business information, hours, menus, policies, reservation settings, and other information used by AI Host.

8. Customer Content and Business Information

Customers may provide VenueFlow with business information, menus, photographs, descriptions, policies, operating hours, event information, guest information, and other materials ("Customer Content").

Customers retain their rights in Customer Content.

Customers grant VenueFlow a limited, non-exclusive license to host, process, reproduce, display, transmit, and otherwise use Customer Content as reasonably necessary to provide, maintain, secure, and improve the Services for that Customer.

Customers represent that they have the rights and permissions necessary to provide Customer Content to VenueFlow.

9. Guest and Personal Information

Customers may use VenueFlow to process information about their guests, including names, telephone numbers, email addresses, reservation information, event inquiries, catering inquiries, and communications.

Customers are responsible for using such information lawfully and for obtaining any notices, permissions, or consents required for their own activities.

VenueFlow handles personal information as described in its Privacy Policy and applicable contractual arrangements.

10. Telephone Calls and AI Transcripts

When enabled, VenueFlow's AI telephone functionality may process calls and generate recordings, transcripts, summaries, classifications, or related operational information.

Customers are responsible for complying with laws applicable to their use of telephone recording, transcription, notifications, and communications, including any required notices or consents.

Availability of recording or transcription functionality does not itself establish that its use is lawful in every jurisdiction or circumstance.

11. Third-Party Services

VenueFlow may integrate with or depend upon third-party providers for functions such as database infrastructure, authentication, payments, email, AI telephone services, hosting, reservation services, or other functionality.

Third-party services may be governed by their own terms and privacy practices.

VenueFlow is not responsible for interruptions or failures caused solely by third-party systems outside VenueFlow's reasonable control, although VenueFlow will use commercially reasonable efforts to maintain its Services.

12. Acceptable Use

Users may not use VenueFlow to violate applicable law; access another Customer's information without authorization; interfere with the security or operation of the Services; introduce malicious software; attempt to bypass access controls; reverse engineer the Services except where law expressly permits it; impersonate another person; send unlawful, fraudulent, abusive, or deceptive communications; or use VenueFlow in a manner that materially harms VenueFlow, its customers, or third parties.

VenueFlow may investigate suspected misuse and restrict access when reasonably necessary to protect the Services.

13. Intellectual Property

VenueFlow and its licensors retain all rights in the VenueFlow platform, software, designs, interfaces, technology, trademarks, documentation, and other proprietary materials, excluding Customer Content.

These Terms do not transfer ownership of VenueFlow technology to a Customer.

"VenueFlow" and associated branding may not be used in a manner suggesting sponsorship or authorization without permission.

14. Feedback

If a Customer or user voluntarily provides suggestions or feedback regarding VenueFlow, VenueFlow may use that feedback to improve its products and Services without obligation to compensate the person providing it.

This does not transfer ownership of the Customer's confidential information or Customer Content.

15. Service Availability

VenueFlow aims to provide reliable Services but does not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable because of maintenance, upgrades, internet failures, third-party provider outages, security incidents, or circumstances outside VenueFlow's reasonable control.

VenueFlow may perform maintenance or make changes reasonably necessary to maintain security, reliability, and functionality.

16. Account Termination and Deletion

Customers may terminate Services according to their applicable subscription or service agreement.

Individual users may request deletion of their VenueFlow user account through available account-deletion functionality.

Deleting an individual's account removes that person's access but does not automatically delete restaurant-owned operational records, including reservations, guest records, business history, invoices, menus, event inquiries, or other records belonging to the Customer.

A sole organization owner may be required to transfer ownership before deleting their individual account.

Additional information is available through VenueFlow's public Account Deletion page.

17. Suspension or Termination by VenueFlow

VenueFlow may suspend or terminate access for material violations of these Terms, nonpayment, unlawful activity, fraud, security threats, or conduct that creates material risk to VenueFlow, its Customers, or third parties.

Where reasonably practicable, VenueFlow may provide notice and an opportunity to resolve the issue before termination, except when immediate action is reasonably necessary for security, legal, or fraud-prevention purposes.

18. Data Retention

VenueFlow retains information for as long as reasonably necessary to provide the Services, maintain legitimate business and security records, comply with legal obligations, resolve disputes, enforce agreements, and protect VenueFlow and its Customers.

Different categories of information may require different retention periods.

VenueFlow does not state a fixed universal retention period in these Terms. Specific retention requirements should be reviewed periodically and may be further addressed in VenueFlow's Privacy Policy, contractual arrangements, or applicable law.

19. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VENUEFLOW DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

VenueFlow does not warrant that AI-generated information will always be accurate or that the Services will operate without interruption or error.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VENUEFLOW LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS OPPORTUNITIES, OR GOODWILL ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VENUEFLOW'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY THE CUSTOMER TO VENUEFLOW FOR THE SERVICES DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations do not apply where prohibited by applicable law.

21. Indemnification

To the extent permitted by law, a Customer agrees to defend, indemnify, and hold harmless VenueFlow LLC and its members, officers, employees, contractors, and affiliates from third-party claims, damages, liabilities, and reasonable costs arising from the Customer's unlawful use of the Services, Customer Content, violation of these Terms, or violation of another person's rights.

22. Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute-resolution, venue, arbitration, jury-waiver, or class-action provisions should be governed by the final attorney-approved agreement.

23. Changes to These Terms

VenueFlow may update these Terms as its Services, business practices, or legal requirements change.

When appropriate, VenueFlow will update the effective date and provide additional notice of material changes.

Continued use of the Services after an updated Terms effective date constitutes acceptance where permitted by applicable law.

24. Contact

Questions concerning these Terms may be directed to: